Valuing Customer Engagement

Valuing Customer Engagement portes grátis

Valuing Customer Engagement

Strategies to Measure and Maximize Profitability

Kumar, V.

Springer International Publishing AG

02/2024

280

Mole

Inglês

9783031432989

15 a 20 dias

Descrição não disponível.
1.Overview of Customer Engagement.- 2. Customer Valuation Theory.- 3. Customer Engagement Value.- 4. Brand: "What Do You Think of Me?".- 5. How Much are your Customers Worth?.- 6. When Brand Value Meets Customer Value.- 7. What's the Word Out There?.- 8. Hey, Have You Heard About This?.- 9. We Need Your Help!.- 10. Engaging with Customers in a Multi-dimensional World.
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customer engagement;cusomter relationship management;customer analytics;customer centricity;customer value;customer loyalty;brand value;brand loyalty