Critical Factors for Adoption of Customer Relationship Management

Critical Factors for Adoption of Customer Relationship Management portes grátis

Critical Factors for Adoption of Customer Relationship Management

A Study of Palestine SMEs

Mohamed, Hazura; Yusof, Zawiyah Mohammad; Salah, Omar Hasan; Elias, Nur Fazidah

Springer Verlag, Singapore

12/2023

124

Mole

Inglês

9789819983209

15 a 20 dias

Descrição não disponível.
Understanding Customer Relationship Management.- CRM Adoption Theories.- CRM Adoption Models and Frameworks.- Critical Factors for CRM Adoption: A Case Study at SMEs in Palestine.- Model Verification.
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CRM Adoption for SMEs;Customer Relationship Management in Palestine;CRM and Organizational Performance;Customer Relationship Management in Developing Countries;Customer Relationship Management through Technology