Behavioural Science for Quality and Continuous Improvement

Behavioural Science for Quality and Continuous Improvement

25 Lessons from Psychology and Behavioural Economics

Sarkar, Debashis

Taylor & Francis Ltd

02/2022

186

Dura

Inglês

9781032168395

15 a 20 dias

526

Descrição não disponível.
1. Lesson: 1 - Solidifying the business case

2. Lesson: 2 - Cementing relationships

3. Lesson: 3 - Gaining commitment

4. Lesson: 4 - Getting across the message

5. Lesson: 5 - Not always about people

6. Lesson: 6 - What quality experts need to know

7. Lesson: 7 - When facts are overlooked

8. Lesson: 8 - The intricacies of change

9. Lesson: 9 - The power of familiarity

10. Lesson: 10 - Role of Emotions

11. Lesson: 11 - Engaging hearts and minds

12. Lesson: 12 - The biases in problem-solving

13. Lesson: 13 - Minimizing cognitive load

14. Lesson: 14 - Five Rules for customer solution design

15. Lesson: 15 - Making quality issues known

16. Lesson: 16 - The halo Effect

17. Lesson: 17 - Building Psychological Safety

18. Lesson: 18 - The power of open-ended questions

19. Lesson: 19 - The invisible gorillas

20. Lesson: 20 - Goals, Measurements, and Targets

21. Lesson: 21 - When Employee are defensive

22. Lesson: 22 - Blind Optimism during Eruptions

23. Lesson: 23 - Communicating Visually

24. Lesson: 24 - Not-So-Obvious Tactics for solving problems

25. Lesson: 25 - Taking employees on-board
Ceo;Follow;Chronic;Quality Improvement Efforts;Hold;Quality Journey;Town Hall;Quality Improvement Project;CFO;Chief Quality Officer;Disengaged;Persona;Continuous Improvement Journey;Business Case;QC Tool;ABCD;Chief Sales Officer;Lean Sigma;Quality Improvement Programme;Gorilla;Lean Six Sigma;Cognitive Misers;Black Belt;Timelines;Master Black Belt