77 Pillars of Quality and the Pursuit of Excellence

PART I. INTRODUCTION AND LITERATURE REVIEW, 1. Introduction and Overview, 2. Literature Review, PART II. QUALITY MANAGEMENT, 3. Fundamental Pillars Related to Quality, 4. Fundamental Pillars Related to Change Management, 5. Fundamental Pillars Related to Strategic Quality Management and Company-Wide Management Systems, PART III. THE METHODOLOGY OF SIX SIGMA, 6. Fundamental Pillars Related to Six Sigma, 7. Fundamental Pillars Related to the Use of Basic Quality Tools (Utilized in Six Sigma Projects), 8. Fundamental Pillars Related to Additional Six Sigma Tools, PART IV. LEAN MANAGEMENT, 9. Fundamental Pillars Related to Lean Management, 10. Fundamental Pillars Related to Visual Management , 11. Fundamental Pillars Related to Additional Lean Tools, PART V. CURRENT AND FUTURE QUALITY IMPROVEMENT TRENDS, RECOMMENDATIONS, AND CONCLUSIONS, 12. Current and Future Quality Improvement Trends, Recommendations, and Conclusions, APPENDICES, A. Case Study A: Supply Chain (SC) Improvement Project, B. Case Study B: Revenue Assurance Project

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• Estratégia de negócios
• Liderança e motivação: Gestão
• Gestão da produção e do controlo de qualidade
• Outras tecnologias de produção
• Controlo de qualidade (C.Q.) e Gestão da Qualidade Total (G.Q.T.)

operational excellence;workplace culture;supply chain management;continuous improvement;value stream mapping;change management;DMAIC