Abusive Customer
portes grátis
Abusive Customer
Breaking the Silence Around Customers' Aggressive Behavior
Yorgov, Ivaylo
Taylor & Francis Ltd
08/2023
228
Dura
Inglês
9781032515069
15 a 20 dias
Descrição não disponível.
Introduction. 1: What Is Customer Abuse and How Many Fall Victim to It? 2: Customer Abuse Hurts Employees. 3: Customer Abuse Hurts Companies. 4: When and Why Customers Act Abusively? 5: How to Prevent Customer Abuse? 6: How to Handle Abusive Customers? 7: How to Mitigate the Damage from Customer Abuse? 8: Recap
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emotional labor research;workplace violence prevention;service recovery models;employee mental health;customer service training;organizational policy development;managing customer aggression in retail
Introduction. 1: What Is Customer Abuse and How Many Fall Victim to It? 2: Customer Abuse Hurts Employees. 3: Customer Abuse Hurts Companies. 4: When and Why Customers Act Abusively? 5: How to Prevent Customer Abuse? 6: How to Handle Abusive Customers? 7: How to Mitigate the Damage from Customer Abuse? 8: Recap
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
