Skilled Interpersonal Communication

List of Figures

Preface






The Features of Interpersonal Communication



A Conceptual Model of Skilled Interpersonal Communication



Communicating Without Words: Skilled Nonverbal Behaviour



Rewarding Others: The Skill of Reinforcing



Finding Out About Others: The Skill of Questioning



Showing Understanding for Others: The Skill of Reflecting



Paying Attention to Others: The Skill of Listening



Getting Your Message Across: The Skill of Explaining



Telling Others About Yourself: The Skill of Self-Disclosure



Opening and Closing Interactions: The Skills of Set Induction and Closure



Standing Up for Yourself: The Skill of Assertiveness



Using Your Influence: The Skill of Persuasion



Working Things Out Together: The Skill of Negotiating



Working with Others: Skills of Participating in And Leading Small Groups



Concluding Comments

Bibliography

Name Index

Subject Index

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• Grupos e teoria do grupo
• Economia
• Psicologia social, de grupo ou colectiva
• Estudos de comunicação
• Gestão do pessoal e recursos humanos
• Psicologia ocupacional e industrial
• A teoria psicológica e escolas de pensamento

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