Empathy and Business Transformation
portes grátis
Empathy and Business Transformation
Sarantou, Melanie; Miettinen, Satu
Taylor & Francis Ltd
05/2024
300
Mole
9781032130781
Pré-lançamento - envio 15 a 20 dias após a sua edição
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1 Introduction
Melanie Sarantou and Satu Miettinen
SECTION A The role of creativity and the arts in creating empathy: Step 1: Create connections for generating empathy
2 'We really have quite a lot to say ...': Fostering agency of youth with asylum-seeking backgrounds by arts-based methods and dialogue as actions of empathy
Enni Mikkonen and Katri Konttinen
3 Encouraging empathy in creative tourism
Tatiana Kravtsov, Maria Huhmarniemi and Outi Kugapi
4 Empathy in digital participatory artworks
Katja Juhola, Marija Griniuk and Smaranda-Sabina Moldovan
5 Collaborative art and storytelling as an empowering tool for social design
Daria Akimenko, Melanie Sarantou and Satu Miettinen
SECTION B The role of stories in creating empathy: Step 2: Create emotional insights
6 Building empathy in a digital business through Love and Break-up Letters
Rosana Vasques, Mikko Koria and Maria Cecilia Loschiavo Dos Santos
7 Comprehending the lenience on academic assessment regulations through university students' emotional insights in Tanzania
Albert Tibaijuka and Ludovick Myumbo
8 Building trust with storytelling: Dialogues and encounters in the Arctic
Caoimhe Isha Beaule and Mari Viinikainen
9 Imagine this! Storytelling, places and empathy
Juha Iso-Aho, Nina Luostarinen and Pekka Vartiainen
10 Telling the story: How arts-based methods can create space for empathy in students and teachers in the postcolonial university design context
Michelle Olga van Wyk
SECTION C The role of design in creating empathy: Step 3: Wayfinding and initiating action with beneficiaries
11 Empathic perspective to understand people's experiences in the service prototyping context in Chile
Mira Alhonsuo and Mariluz Soto Hormazabal
12 Benefits and challenges of designer empathy work in multidisciplinary collaboration
Tarja Paeaekkoenen and Marina Bos-de Vos
13 Towards a more empathic organization: An exploratory case study of a multinational manufacturing corporation
Krista Korpikoski
14 Design, empathy and autonomy: Reflections on theory and practice
Bruna Montuori, Maria Luiza Viana, Rosana Vasques and Maria Cecilia Loschiavo Dos Santos
15 Materiality as a mediator of empathy through culture-based product design for tourism
Heidi Pietarinen, Eija Timonen and Melanie Sarantou
SECTION D The role of technology in creating empathy: Step 4: Scaling up empathic action
16 Human or nonhuman agent? Experiences of empathy in a digital customer tourism journey
Paeivi Hanni-Vaara
17 Capitalising on empathic actions: Design principles of digitally transforming business processes
Yangyang Zhao and Timothy K. Craig
18 Empathy and delivery cyclists
Eduardo Rumenig Souza, Luiz E. P. B. T. Dantas, Rosana Vasques, Andre Casanova Silveira and Maria Cecilia Loschiavo dos Santos
19 AI innovations, empathy and the law: A user-centric perspective on copyright and privacy
Robert van den Hoven van Genderen, Rosa Maria Ballardini and Marcelo Corrales Compagnucci
Melanie Sarantou and Satu Miettinen
SECTION A The role of creativity and the arts in creating empathy: Step 1: Create connections for generating empathy
2 'We really have quite a lot to say ...': Fostering agency of youth with asylum-seeking backgrounds by arts-based methods and dialogue as actions of empathy
Enni Mikkonen and Katri Konttinen
3 Encouraging empathy in creative tourism
Tatiana Kravtsov, Maria Huhmarniemi and Outi Kugapi
4 Empathy in digital participatory artworks
Katja Juhola, Marija Griniuk and Smaranda-Sabina Moldovan
5 Collaborative art and storytelling as an empowering tool for social design
Daria Akimenko, Melanie Sarantou and Satu Miettinen
SECTION B The role of stories in creating empathy: Step 2: Create emotional insights
6 Building empathy in a digital business through Love and Break-up Letters
Rosana Vasques, Mikko Koria and Maria Cecilia Loschiavo Dos Santos
7 Comprehending the lenience on academic assessment regulations through university students' emotional insights in Tanzania
Albert Tibaijuka and Ludovick Myumbo
8 Building trust with storytelling: Dialogues and encounters in the Arctic
Caoimhe Isha Beaule and Mari Viinikainen
9 Imagine this! Storytelling, places and empathy
Juha Iso-Aho, Nina Luostarinen and Pekka Vartiainen
10 Telling the story: How arts-based methods can create space for empathy in students and teachers in the postcolonial university design context
Michelle Olga van Wyk
SECTION C The role of design in creating empathy: Step 3: Wayfinding and initiating action with beneficiaries
11 Empathic perspective to understand people's experiences in the service prototyping context in Chile
Mira Alhonsuo and Mariluz Soto Hormazabal
12 Benefits and challenges of designer empathy work in multidisciplinary collaboration
Tarja Paeaekkoenen and Marina Bos-de Vos
13 Towards a more empathic organization: An exploratory case study of a multinational manufacturing corporation
Krista Korpikoski
14 Design, empathy and autonomy: Reflections on theory and practice
Bruna Montuori, Maria Luiza Viana, Rosana Vasques and Maria Cecilia Loschiavo Dos Santos
15 Materiality as a mediator of empathy through culture-based product design for tourism
Heidi Pietarinen, Eija Timonen and Melanie Sarantou
SECTION D The role of technology in creating empathy: Step 4: Scaling up empathic action
16 Human or nonhuman agent? Experiences of empathy in a digital customer tourism journey
Paeivi Hanni-Vaara
17 Capitalising on empathic actions: Design principles of digitally transforming business processes
Yangyang Zhao and Timothy K. Craig
18 Empathy and delivery cyclists
Eduardo Rumenig Souza, Luiz E. P. B. T. Dantas, Rosana Vasques, Andre Casanova Silveira and Maria Cecilia Loschiavo dos Santos
19 AI innovations, empathy and the law: A user-centric perspective on copyright and privacy
Robert van den Hoven van Genderen, Rosa Maria Ballardini and Marcelo Corrales Compagnucci
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Empathy;Arts-based methods;Storytelling;Stories;Digital solutions;Service design;Organisational culture;NGO Member;Arts Based Research;Instituto Brasileiro De Geografia;Communicative Coping Strategies;Business Process;Data Collection Workshops;Arts Based Research Methods;South East Finland;Finnish Lapland;Fairy Tale;Social Design Processes;Cognitive Empathy;Affective Empathy;Empathic Actions;Creative Tourism;Ai Technology;Digital Transformation;Empathic Design;Service Prototyping;Empathy Work;Hero's Journey;CAE;Arctic Nature;Birch Bark;Maria Luiza
1 Introduction
Melanie Sarantou and Satu Miettinen
SECTION A The role of creativity and the arts in creating empathy: Step 1: Create connections for generating empathy
2 'We really have quite a lot to say ...': Fostering agency of youth with asylum-seeking backgrounds by arts-based methods and dialogue as actions of empathy
Enni Mikkonen and Katri Konttinen
3 Encouraging empathy in creative tourism
Tatiana Kravtsov, Maria Huhmarniemi and Outi Kugapi
4 Empathy in digital participatory artworks
Katja Juhola, Marija Griniuk and Smaranda-Sabina Moldovan
5 Collaborative art and storytelling as an empowering tool for social design
Daria Akimenko, Melanie Sarantou and Satu Miettinen
SECTION B The role of stories in creating empathy: Step 2: Create emotional insights
6 Building empathy in a digital business through Love and Break-up Letters
Rosana Vasques, Mikko Koria and Maria Cecilia Loschiavo Dos Santos
7 Comprehending the lenience on academic assessment regulations through university students' emotional insights in Tanzania
Albert Tibaijuka and Ludovick Myumbo
8 Building trust with storytelling: Dialogues and encounters in the Arctic
Caoimhe Isha Beaule and Mari Viinikainen
9 Imagine this! Storytelling, places and empathy
Juha Iso-Aho, Nina Luostarinen and Pekka Vartiainen
10 Telling the story: How arts-based methods can create space for empathy in students and teachers in the postcolonial university design context
Michelle Olga van Wyk
SECTION C The role of design in creating empathy: Step 3: Wayfinding and initiating action with beneficiaries
11 Empathic perspective to understand people's experiences in the service prototyping context in Chile
Mira Alhonsuo and Mariluz Soto Hormazabal
12 Benefits and challenges of designer empathy work in multidisciplinary collaboration
Tarja Paeaekkoenen and Marina Bos-de Vos
13 Towards a more empathic organization: An exploratory case study of a multinational manufacturing corporation
Krista Korpikoski
14 Design, empathy and autonomy: Reflections on theory and practice
Bruna Montuori, Maria Luiza Viana, Rosana Vasques and Maria Cecilia Loschiavo Dos Santos
15 Materiality as a mediator of empathy through culture-based product design for tourism
Heidi Pietarinen, Eija Timonen and Melanie Sarantou
SECTION D The role of technology in creating empathy: Step 4: Scaling up empathic action
16 Human or nonhuman agent? Experiences of empathy in a digital customer tourism journey
Paeivi Hanni-Vaara
17 Capitalising on empathic actions: Design principles of digitally transforming business processes
Yangyang Zhao and Timothy K. Craig
18 Empathy and delivery cyclists
Eduardo Rumenig Souza, Luiz E. P. B. T. Dantas, Rosana Vasques, Andre Casanova Silveira and Maria Cecilia Loschiavo dos Santos
19 AI innovations, empathy and the law: A user-centric perspective on copyright and privacy
Robert van den Hoven van Genderen, Rosa Maria Ballardini and Marcelo Corrales Compagnucci
Melanie Sarantou and Satu Miettinen
SECTION A The role of creativity and the arts in creating empathy: Step 1: Create connections for generating empathy
2 'We really have quite a lot to say ...': Fostering agency of youth with asylum-seeking backgrounds by arts-based methods and dialogue as actions of empathy
Enni Mikkonen and Katri Konttinen
3 Encouraging empathy in creative tourism
Tatiana Kravtsov, Maria Huhmarniemi and Outi Kugapi
4 Empathy in digital participatory artworks
Katja Juhola, Marija Griniuk and Smaranda-Sabina Moldovan
5 Collaborative art and storytelling as an empowering tool for social design
Daria Akimenko, Melanie Sarantou and Satu Miettinen
SECTION B The role of stories in creating empathy: Step 2: Create emotional insights
6 Building empathy in a digital business through Love and Break-up Letters
Rosana Vasques, Mikko Koria and Maria Cecilia Loschiavo Dos Santos
7 Comprehending the lenience on academic assessment regulations through university students' emotional insights in Tanzania
Albert Tibaijuka and Ludovick Myumbo
8 Building trust with storytelling: Dialogues and encounters in the Arctic
Caoimhe Isha Beaule and Mari Viinikainen
9 Imagine this! Storytelling, places and empathy
Juha Iso-Aho, Nina Luostarinen and Pekka Vartiainen
10 Telling the story: How arts-based methods can create space for empathy in students and teachers in the postcolonial university design context
Michelle Olga van Wyk
SECTION C The role of design in creating empathy: Step 3: Wayfinding and initiating action with beneficiaries
11 Empathic perspective to understand people's experiences in the service prototyping context in Chile
Mira Alhonsuo and Mariluz Soto Hormazabal
12 Benefits and challenges of designer empathy work in multidisciplinary collaboration
Tarja Paeaekkoenen and Marina Bos-de Vos
13 Towards a more empathic organization: An exploratory case study of a multinational manufacturing corporation
Krista Korpikoski
14 Design, empathy and autonomy: Reflections on theory and practice
Bruna Montuori, Maria Luiza Viana, Rosana Vasques and Maria Cecilia Loschiavo Dos Santos
15 Materiality as a mediator of empathy through culture-based product design for tourism
Heidi Pietarinen, Eija Timonen and Melanie Sarantou
SECTION D The role of technology in creating empathy: Step 4: Scaling up empathic action
16 Human or nonhuman agent? Experiences of empathy in a digital customer tourism journey
Paeivi Hanni-Vaara
17 Capitalising on empathic actions: Design principles of digitally transforming business processes
Yangyang Zhao and Timothy K. Craig
18 Empathy and delivery cyclists
Eduardo Rumenig Souza, Luiz E. P. B. T. Dantas, Rosana Vasques, Andre Casanova Silveira and Maria Cecilia Loschiavo dos Santos
19 AI innovations, empathy and the law: A user-centric perspective on copyright and privacy
Robert van den Hoven van Genderen, Rosa Maria Ballardini and Marcelo Corrales Compagnucci
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Empathy;Arts-based methods;Storytelling;Stories;Digital solutions;Service design;Organisational culture;NGO Member;Arts Based Research;Instituto Brasileiro De Geografia;Communicative Coping Strategies;Business Process;Data Collection Workshops;Arts Based Research Methods;South East Finland;Finnish Lapland;Fairy Tale;Social Design Processes;Cognitive Empathy;Affective Empathy;Empathic Actions;Creative Tourism;Ai Technology;Digital Transformation;Empathic Design;Service Prototyping;Empathy Work;Hero's Journey;CAE;Arctic Nature;Birch Bark;Maria Luiza
