Systemic Service Design

Systemic Service Design

Lee, Sheng-Hung; Sevaldson, Birger; Suoheimo, Mari; Jones, Peter

Taylor & Francis Ltd

02/2025

300

Mole

9781032817194

Pré-lançamento - envio 15 a 20 dias após a sua edição

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1. Innovations in Theory and Practice of Systemic Service Design Section 1: Theoretical Background for Systemic Service Design 2. Blending Boundaries: A Thorough Exploration of Systems-Oriented Design and Service Design Integration 3. Mess Mapping and Gigamapping Tools to Understand Systems in Services 4. Emerging Systemic Turn in Service Design 5. Dancing with power dynamics inside systemic service design projects 6. Systemic Oppression in Service Design 7. Systems-Oriented Service Design in Urban Planning Contexts Section 2: Systemic Service Design Cases 8. Case Study of Mess Mapping Process: Improving Long Term Care Services 9. Social Structures Relevant to Longevity Service Systems 10. Designing for structural, social and political viability in national-scale systemic interventions 11. From State of Chaos to the Essence of the Issue: Framework Employing Service and Systemic Design Principles in the Context of Criminality 12. Towards the Cocreation of Digital Remote Care Service Ecosystems 13. Enhancing Empathy Through AI in Service Systems 14. Conclusions
Design;Systemic service design;Service design;System-oriented design;Public sector;Private sector;Innovation;Participatory design