Artificial Intelligence in Customer Service
portes grátis
Artificial Intelligence in Customer Service
The Next Frontier for Personalized Engagement
Jain, Varsha; Ambika, Anupama; Mogaji, Emmanuel; Sheth, Jagdish N.
Springer International Publishing AG
08/2023
307
Dura
Inglês
9783031338977
15 a 20 dias
Descrição não disponível.
Chapter 1: Artificial Intelligence in Customer Service: An Introduction to the Next Frontier to Personalized Engagement - Varsha Jain, Jagdish Sheth, Emmanuel Mogaji, Anupama Ambika.- Part 1: Introduction to AI and Customer Services.- Chapter 2: AI in Customer Service - A Service Revolution in the Making - Werner Kunz, Jochen Wirtz.- Chapter 3: Opportunities & Challenges of AI-Driven Customer Service - Rijul Chaturvedi, Sanjeev Verma.- Chapter 4: AI in Customer Service Strategy for Seamless Customer Experience Yuanyuan Cui, Patrick van Esch.- Part 2: Customer Engagement.- Chapter 5: Personalized and Contextual AI- Services Experience - Valentina Pitardi.- Chapter 6: Engaging Self-Service in a Customer Service Ecosystem - George Spais.- Chapter 7: Understanding the Role of Data in Artificial Intelligence-based Personalization - Subhadeep Mukerjee.- Part 3: Customer Experience.- Chapter 8: Artificial Intelligence for Seamless Experience across Channels - Nguyen Phong Nguyen, Emmanuel Mogaji.- Chapter 9: Data Processing and AI-Technology Integration for Personalized Services - Gourav Roy, Varsha Jain, Parth Salunke.- Part 4: Customer and Employee Wellbeing.- Chapter 10: Use of AI With Ethics and Privacy for Personalized Customer Services - Damini Goyal Gupta, Varsha Jain.- Chapter 11: Linking Customer E-Service Quality with Artificial Intelligence-Based Business Environment -Sakshi Kathuria, Sudhir Rana.- Chapter 12: Role of Risk on Employees' Willingness to Collaborate with Artificial Intelligence and its Impact on Wellbeing - Stefanie Paluch, Thomas Wittkop.
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customer experience;AI;data;technology;digital transformation;machine learning;service engagement
Chapter 1: Artificial Intelligence in Customer Service: An Introduction to the Next Frontier to Personalized Engagement - Varsha Jain, Jagdish Sheth, Emmanuel Mogaji, Anupama Ambika.- Part 1: Introduction to AI and Customer Services.- Chapter 2: AI in Customer Service - A Service Revolution in the Making - Werner Kunz, Jochen Wirtz.- Chapter 3: Opportunities & Challenges of AI-Driven Customer Service - Rijul Chaturvedi, Sanjeev Verma.- Chapter 4: AI in Customer Service Strategy for Seamless Customer Experience Yuanyuan Cui, Patrick van Esch.- Part 2: Customer Engagement.- Chapter 5: Personalized and Contextual AI- Services Experience - Valentina Pitardi.- Chapter 6: Engaging Self-Service in a Customer Service Ecosystem - George Spais.- Chapter 7: Understanding the Role of Data in Artificial Intelligence-based Personalization - Subhadeep Mukerjee.- Part 3: Customer Experience.- Chapter 8: Artificial Intelligence for Seamless Experience across Channels - Nguyen Phong Nguyen, Emmanuel Mogaji.- Chapter 9: Data Processing and AI-Technology Integration for Personalized Services - Gourav Roy, Varsha Jain, Parth Salunke.- Part 4: Customer and Employee Wellbeing.- Chapter 10: Use of AI With Ethics and Privacy for Personalized Customer Services - Damini Goyal Gupta, Varsha Jain.- Chapter 11: Linking Customer E-Service Quality with Artificial Intelligence-Based Business Environment -Sakshi Kathuria, Sudhir Rana.- Chapter 12: Role of Risk on Employees' Willingness to Collaborate with Artificial Intelligence and its Impact on Wellbeing - Stefanie Paluch, Thomas Wittkop.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
