Walking Mannequins

Contents

Acknowledgments

Part I Introduction

Introduction
"If They Could Put You in the Store as a Mannequin, They Would"

1. Low Wages, Little Training, and Unpredictable Hours
"It Makes You Realize How Awful These Retail Jobs Are"

Part II Managers, Coworkers, and Customers

2. Multilevel Management and the Service Panopticon
"We've Only Had One District Manager That Was a Normal Human Being"

3. Coworkers and Belonging
"We Are Like a Family"; "If It Weren't for Work, I Wouldn't Talk to You"

4. Customer Expectations and Emotional Labor
"It's All about the Customer's Experience"

Part III Aesthetic Labor

5. Beautiful Bodies on the Sales Floor
"They Basically Look for People That Look Like the Posters"

6. Modeling the Merchandise
"They Always Check You, from Head to Toe"

Conclusion

Appendix: Research Design and Methods
Notes
References
Index

Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.

• Os estudos de gênero, grupos de gênero
• As minorias étnicas e Estudos Multiculturais
• Sociologia
• Estudos de gênero: as mulheres
• Indústrias de distribuição
• Economia do trabalho