Walking Mannequins
Walking Mannequins
How Race and Gender Inequalities Shape Retail Clothing Work
Misra, Joya; Walters, Kyla
University of California Press
02/2022
308
Dura
Inglês
9780520384644
15 a 20 dias
544
Descrição não disponível.
Contents
Acknowledgments
Part I Introduction
Introduction
"If They Could Put You in the Store as a Mannequin, They Would"
1. Low Wages, Little Training, and Unpredictable Hours
"It Makes You Realize How Awful These Retail Jobs Are"
Part II Managers, Coworkers, and Customers
2. Multilevel Management and the Service Panopticon
"We've Only Had One District Manager That Was a Normal Human Being"
3. Coworkers and Belonging
"We Are Like a Family"; "If It Weren't for Work, I Wouldn't Talk to You"
4. Customer Expectations and Emotional Labor
"It's All about the Customer's Experience"
Part III Aesthetic Labor
5. Beautiful Bodies on the Sales Floor
"They Basically Look for People That Look Like the Posters"
6. Modeling the Merchandise
"They Always Check You, from Head to Toe"
Conclusion
Appendix: Research Design and Methods
Notes
References
Index
Acknowledgments
Part I Introduction
Introduction
"If They Could Put You in the Store as a Mannequin, They Would"
1. Low Wages, Little Training, and Unpredictable Hours
"It Makes You Realize How Awful These Retail Jobs Are"
Part II Managers, Coworkers, and Customers
2. Multilevel Management and the Service Panopticon
"We've Only Had One District Manager That Was a Normal Human Being"
3. Coworkers and Belonging
"We Are Like a Family"; "If It Weren't for Work, I Wouldn't Talk to You"
4. Customer Expectations and Emotional Labor
"It's All about the Customer's Experience"
Part III Aesthetic Labor
5. Beautiful Bodies on the Sales Floor
"They Basically Look for People That Look Like the Posters"
6. Modeling the Merchandise
"They Always Check You, from Head to Toe"
Conclusion
Appendix: Research Design and Methods
Notes
References
Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Contents
Acknowledgments
Part I Introduction
Introduction
"If They Could Put You in the Store as a Mannequin, They Would"
1. Low Wages, Little Training, and Unpredictable Hours
"It Makes You Realize How Awful These Retail Jobs Are"
Part II Managers, Coworkers, and Customers
2. Multilevel Management and the Service Panopticon
"We've Only Had One District Manager That Was a Normal Human Being"
3. Coworkers and Belonging
"We Are Like a Family"; "If It Weren't for Work, I Wouldn't Talk to You"
4. Customer Expectations and Emotional Labor
"It's All about the Customer's Experience"
Part III Aesthetic Labor
5. Beautiful Bodies on the Sales Floor
"They Basically Look for People That Look Like the Posters"
6. Modeling the Merchandise
"They Always Check You, from Head to Toe"
Conclusion
Appendix: Research Design and Methods
Notes
References
Index
Acknowledgments
Part I Introduction
Introduction
"If They Could Put You in the Store as a Mannequin, They Would"
1. Low Wages, Little Training, and Unpredictable Hours
"It Makes You Realize How Awful These Retail Jobs Are"
Part II Managers, Coworkers, and Customers
2. Multilevel Management and the Service Panopticon
"We've Only Had One District Manager That Was a Normal Human Being"
3. Coworkers and Belonging
"We Are Like a Family"; "If It Weren't for Work, I Wouldn't Talk to You"
4. Customer Expectations and Emotional Labor
"It's All about the Customer's Experience"
Part III Aesthetic Labor
5. Beautiful Bodies on the Sales Floor
"They Basically Look for People That Look Like the Posters"
6. Modeling the Merchandise
"They Always Check You, from Head to Toe"
Conclusion
Appendix: Research Design and Methods
Notes
References
Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.