Contemporary Approaches Studying Customer Experience in Tourism Research
portes grátis
Contemporary Approaches Studying Customer Experience in Tourism Research
Jaziri, Dhouha; Ahmad Rather, Raouf
Emerald Publishing Limited
08/2022
328
Dura
Inglês
9781801176330
15 a 20 dias
578
Descrição não disponível.
PART I. THEORETICAL FOUNDATIONS
Chapter 1. Re-addressing the Consumption Experience, Customer Experience and Consumer Value : A Happy Marriage Blessed by Introspective Approach in Tourism field; Dhouha Jaziri and Raouf Ahmad Rather
Chapter 2. Customer Experience in Tourism and Hospitality: What do we know and what should we know? Insights from a Bibliometric Analysis; Mohsin Abdur Rehman, Eeva-Liisa Oikarinen, and Mari Juntunen
PART II. METHODOLOGICAL DEVELOPMENT - FROM INTERPRETIVE, INTEGRATIVE TO ORGANIZATIONAL APPROACHES STUDYING CX
Chapter 3. Calling on Autohermeneutic Phenomenology to delve into the deeper levels of Experience; Yasin Sahhar, Raymond Loohuis, and Joerg Henseler
Chapter 4. A Netnographic Approach on Cyber -Customer Experience in Online Visitor Attractions; Narjess Aloui and Imen Sdiri
Chapter 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues; Maksim Godovykh
Chapter 6. Customer Experiential Knowledge-Process Competence in driving Experience-based Innovation: An Ethnography Lens in Well-being Tourism; Dhouha Jaziri and Raouf Ahmad Rather
Chapter 7. The EA-Approach; A Customer-Centered Management System to Produce, Manage and Assess Relevant Experiences for the Hospitality and Tourism Industry; Mats Carlbaeck
PART III. A PROCESS VIEW OF CX THROUGH TOURISM JOURNEY AND MEMORABLE TOURISM EXPERIENCE
Chapter 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli with Service-Dominant Logic; Nila Armelia Windasari, Halim Budi Santoso, and Jyun-Cheng Wang
Chapter 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample; Suat Akyuerek and OEzcan OEzdemir
PART IV. NOMOLOGICAL NETWORK OF CX ACROSS TOURISM TYPES
Chapter 10. How to engage young adults in contemporary arts? A Reflection on the Aesthetic Experience and its impact on Cultural Tourism; Elena Proietti and Michela Addis
Chapter 11. Film-Induced Tourism: A Consumer Perspective; Omid Oshriyeh and Antonella Capriello
Chapter 12. The Power of Price and Quality to explain Customer Satisfaction through Spatial Analysis; Maria Illescas Manzano, Sergio Martinez Puertas, and Manuel Sanchez Perez
Chapter 13. Unveiling the Customer Experience-Loyalty Nexus in Tourism during Crises; Raouf Ahmad Rather and Dhouha Jaziri
Chapter 1. Re-addressing the Consumption Experience, Customer Experience and Consumer Value : A Happy Marriage Blessed by Introspective Approach in Tourism field; Dhouha Jaziri and Raouf Ahmad Rather
Chapter 2. Customer Experience in Tourism and Hospitality: What do we know and what should we know? Insights from a Bibliometric Analysis; Mohsin Abdur Rehman, Eeva-Liisa Oikarinen, and Mari Juntunen
PART II. METHODOLOGICAL DEVELOPMENT - FROM INTERPRETIVE, INTEGRATIVE TO ORGANIZATIONAL APPROACHES STUDYING CX
Chapter 3. Calling on Autohermeneutic Phenomenology to delve into the deeper levels of Experience; Yasin Sahhar, Raymond Loohuis, and Joerg Henseler
Chapter 4. A Netnographic Approach on Cyber -Customer Experience in Online Visitor Attractions; Narjess Aloui and Imen Sdiri
Chapter 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues; Maksim Godovykh
Chapter 6. Customer Experiential Knowledge-Process Competence in driving Experience-based Innovation: An Ethnography Lens in Well-being Tourism; Dhouha Jaziri and Raouf Ahmad Rather
Chapter 7. The EA-Approach; A Customer-Centered Management System to Produce, Manage and Assess Relevant Experiences for the Hospitality and Tourism Industry; Mats Carlbaeck
PART III. A PROCESS VIEW OF CX THROUGH TOURISM JOURNEY AND MEMORABLE TOURISM EXPERIENCE
Chapter 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli with Service-Dominant Logic; Nila Armelia Windasari, Halim Budi Santoso, and Jyun-Cheng Wang
Chapter 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample; Suat Akyuerek and OEzcan OEzdemir
PART IV. NOMOLOGICAL NETWORK OF CX ACROSS TOURISM TYPES
Chapter 10. How to engage young adults in contemporary arts? A Reflection on the Aesthetic Experience and its impact on Cultural Tourism; Elena Proietti and Michela Addis
Chapter 11. Film-Induced Tourism: A Consumer Perspective; Omid Oshriyeh and Antonella Capriello
Chapter 12. The Power of Price and Quality to explain Customer Satisfaction through Spatial Analysis; Maria Illescas Manzano, Sergio Martinez Puertas, and Manuel Sanchez Perez
Chapter 13. Unveiling the Customer Experience-Loyalty Nexus in Tourism during Crises; Raouf Ahmad Rather and Dhouha Jaziri
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Tourism management; Tourism studies; Marketing; Ethno marketing; Customer journey; Emotions; Sensory experience
PART I. THEORETICAL FOUNDATIONS
Chapter 1. Re-addressing the Consumption Experience, Customer Experience and Consumer Value : A Happy Marriage Blessed by Introspective Approach in Tourism field; Dhouha Jaziri and Raouf Ahmad Rather
Chapter 2. Customer Experience in Tourism and Hospitality: What do we know and what should we know? Insights from a Bibliometric Analysis; Mohsin Abdur Rehman, Eeva-Liisa Oikarinen, and Mari Juntunen
PART II. METHODOLOGICAL DEVELOPMENT - FROM INTERPRETIVE, INTEGRATIVE TO ORGANIZATIONAL APPROACHES STUDYING CX
Chapter 3. Calling on Autohermeneutic Phenomenology to delve into the deeper levels of Experience; Yasin Sahhar, Raymond Loohuis, and Joerg Henseler
Chapter 4. A Netnographic Approach on Cyber -Customer Experience in Online Visitor Attractions; Narjess Aloui and Imen Sdiri
Chapter 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues; Maksim Godovykh
Chapter 6. Customer Experiential Knowledge-Process Competence in driving Experience-based Innovation: An Ethnography Lens in Well-being Tourism; Dhouha Jaziri and Raouf Ahmad Rather
Chapter 7. The EA-Approach; A Customer-Centered Management System to Produce, Manage and Assess Relevant Experiences for the Hospitality and Tourism Industry; Mats Carlbaeck
PART III. A PROCESS VIEW OF CX THROUGH TOURISM JOURNEY AND MEMORABLE TOURISM EXPERIENCE
Chapter 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli with Service-Dominant Logic; Nila Armelia Windasari, Halim Budi Santoso, and Jyun-Cheng Wang
Chapter 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample; Suat Akyuerek and OEzcan OEzdemir
PART IV. NOMOLOGICAL NETWORK OF CX ACROSS TOURISM TYPES
Chapter 10. How to engage young adults in contemporary arts? A Reflection on the Aesthetic Experience and its impact on Cultural Tourism; Elena Proietti and Michela Addis
Chapter 11. Film-Induced Tourism: A Consumer Perspective; Omid Oshriyeh and Antonella Capriello
Chapter 12. The Power of Price and Quality to explain Customer Satisfaction through Spatial Analysis; Maria Illescas Manzano, Sergio Martinez Puertas, and Manuel Sanchez Perez
Chapter 13. Unveiling the Customer Experience-Loyalty Nexus in Tourism during Crises; Raouf Ahmad Rather and Dhouha Jaziri
Chapter 1. Re-addressing the Consumption Experience, Customer Experience and Consumer Value : A Happy Marriage Blessed by Introspective Approach in Tourism field; Dhouha Jaziri and Raouf Ahmad Rather
Chapter 2. Customer Experience in Tourism and Hospitality: What do we know and what should we know? Insights from a Bibliometric Analysis; Mohsin Abdur Rehman, Eeva-Liisa Oikarinen, and Mari Juntunen
PART II. METHODOLOGICAL DEVELOPMENT - FROM INTERPRETIVE, INTEGRATIVE TO ORGANIZATIONAL APPROACHES STUDYING CX
Chapter 3. Calling on Autohermeneutic Phenomenology to delve into the deeper levels of Experience; Yasin Sahhar, Raymond Loohuis, and Joerg Henseler
Chapter 4. A Netnographic Approach on Cyber -Customer Experience in Online Visitor Attractions; Narjess Aloui and Imen Sdiri
Chapter 5. Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues; Maksim Godovykh
Chapter 6. Customer Experiential Knowledge-Process Competence in driving Experience-based Innovation: An Ethnography Lens in Well-being Tourism; Dhouha Jaziri and Raouf Ahmad Rather
Chapter 7. The EA-Approach; A Customer-Centered Management System to Produce, Manage and Assess Relevant Experiences for the Hospitality and Tourism Industry; Mats Carlbaeck
PART III. A PROCESS VIEW OF CX THROUGH TOURISM JOURNEY AND MEMORABLE TOURISM EXPERIENCE
Chapter 8. Memorable Digital Tourism Experience: Utilization of Emotions and Sensory Stimuli with Service-Dominant Logic; Nila Armelia Windasari, Halim Budi Santoso, and Jyun-Cheng Wang
Chapter 9. Memorable Experiences of Tourists Who Participate in Tea Tourism: Turkey Sample; Suat Akyuerek and OEzcan OEzdemir
PART IV. NOMOLOGICAL NETWORK OF CX ACROSS TOURISM TYPES
Chapter 10. How to engage young adults in contemporary arts? A Reflection on the Aesthetic Experience and its impact on Cultural Tourism; Elena Proietti and Michela Addis
Chapter 11. Film-Induced Tourism: A Consumer Perspective; Omid Oshriyeh and Antonella Capriello
Chapter 12. The Power of Price and Quality to explain Customer Satisfaction through Spatial Analysis; Maria Illescas Manzano, Sergio Martinez Puertas, and Manuel Sanchez Perez
Chapter 13. Unveiling the Customer Experience-Loyalty Nexus in Tourism during Crises; Raouf Ahmad Rather and Dhouha Jaziri
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
