Artificial Intelligence for Customer Relationship Management

Artificial Intelligence for Customer Relationship Management

Solving Customer Problems

Galitsky, Boris

Springer Nature Switzerland AG

12/2020

463

Dura

Inglês

9783030616403

15 a 20 dias

887

Descrição não disponível.
Chatbots for CRM and Dialogue Management.- Recommendation by Joining a Human Conversation.- Adjusting Chatbot Conversation to User Personality and Mood.- A Virtual Social Promotion Chatbot with Persuasion and Rhetorical Coordination.- Concluding a CRM Session.- Truth, Lie and Hypocrisy.- Reasoning for Resolving Customer Complaints- Concept-based Learning of Complainant's Behavior.- Reasoning and Simulation of Mental Attitudes of a Customer.- CRM Becomes Seriously Ill.- Conclusions.
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Customer Relationship Management;Artificial Intelligence;Machine Learning;Prediction of Human Behavior;Natural language Processing;Simulation of a Multi-agent System;Personalization;User Modelling;Dialogue System