Artificial Intelligence for Customer Relationship Management

Artificial Intelligence for Customer Relationship Management

Keeping Customers Informed

Galitsky, Boris

Springer Nature Switzerland AG

12/2021

445

Mole

Inglês

9783030521691

15 a 20 dias

700

Descrição não disponível.
Introduction.- Distributional Semantics for CRM: Making word2vec Models Robust by Structurizing Them.- Employing Abstract Meaning Representation to Lay the Last Mile towards Reading Comprehension.- Summarized Logical Forms for Controlled Question Answering.- Summarized Logical Forms based on Abstract Meaning Representation and Discourse Trees.- Acquiring New Definitions of Entities.- Inferring Logical Clauses for Answering Complex Multi-hop Open Domain Questions.- Managing Customer Relations in an Explainable Way.- Recognizing Abstract Classes of Text Based on Discourse.- Conversational Explainability for CRM
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Customer Relationship Management;Artificial Intelligence;Machine Learning;Natural Language Processing;Semantic Analysis;Chatbots