Technology-Oriented Customer Touchpoints in Context of Services in Retailing

Technology-Oriented Customer Touchpoints in Context of Services in Retailing

A Differentiated Analysis on Social Presence and Privacy Calculus

Roeding, Tobias

Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

01/2023

245

Mole

Inglês

9783658405533

15 a 20 dias

346

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Motivation and Orientation.- Structure and Content of the Essays.- Essays.- Discussion and Implication.- References.
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Service;Retailing;Technology;Privacy Calculus;Social Presence;Physical PoS;Customer Touchpoints