Operations Management for Healthcare

Preface

1 Introduction
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

Part I Theory and Concepts

2 HSOM concepts
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

3 Data and Modelling
Nathan Proudlove

4 Operations management of units
Sylvia Elkhuizen

5 Operations management of process chains
Jan Vissers

6 Improvement approaches
Sylvia Elkhuizen and Nathan Proudlove

7 Linking operations with outcomes
Jan Vissers, Sylvia Elkhuizen and Mahdi Mahdavi

Part II Practice and improvement

Improving healthcare practice
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

8 Improving operations management of units
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

9 Improving operations management of process chains
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

10 Improving operations management of networks
Jan Vissers, Sylvia Elkhuizen and Nathan Proudlove

11 Use and misuse of Queueing Theory for hospital capacity decisions
Nathan Proudlove

12 Surgical admission planning and patient mix optimisation
Jan Vissers

13 Using pathways to model care processes and analyse performance
Jan Vissers

14 Comparative OM analysis of stroke services in six EU countries
Jan Vissers, Sylvia Elkhuizen and Mahdi Mahdavi

15 Analysing process and unit OPM performance for General Surgery
Sylvia Elkhuizen

16 Master scheduling of medical specialists
Jan Vissers

17 Cardio Care simulation. Modelling the interaction between resources
Jan Vissers

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• Economia
• Sistemas e serviços de saude
• Gestão da produção e do controlo de qualidade
• Serviço civil e sector público
• Empresas públicas / nacionalizações

patient;patient flow;healthcare logistics;planning;hospital;health cases;studies;operating;theatre;session;healthcare management;operations management;waiting times;Operating Theatre Department;Outpatient Clinic;Waiting Time;Unit Om;Throughput Time;Om Perspective;Stroke Services;Care Pathway;Healthcare Providers;Operating Theatre Sessions;Service User Journey;Network Om;Patient Journey;Om Performance;Orthopaedic Surgeon;Demand Segments;Hip Replacement;Process Chains;Stroke Patients;General Surgery Wards;Outpatient Clinic Schedule;Day Surgery Procedure;Om Description