No-Fault Approaches in the NHS

1. Introduction

Part One: The NHS
2. Our Wonderful NHS
3. The Long Term Plan
4. The NHS Patient Safety Strategy
5. NHS Policy on Responding to Mistakes

Part Two: Raising Concerns
6. Mechanisms for Dealing with Staff Concerns
7. NHS Complaints
8. UK Health Service Ombudsman
9. Clinical Claims Against the NHS
10. Public Inquiries and Reviews
11. The Health Services Safety Investigation Branch
12. Complaints to Regulators

Part Three: Raising Standards
13. Raising Concerns and Raising Standards
14. Conclusion

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healthcare delivery; NHS services; NHS care; patient safety; complaints; claims; inquiries; accountability mechanisms; redress systems