Knowledge Management and Quality Management in Reshaping Library and Information Services

.- CHAPTER 1 Knowledge Management (KM) in libraries and information services.- CHAPTER 2 Quality Management (QM) in libraries and information services.- CHAPTER 3 Relations between KM and QM in libraries and information services.- CHAPTER 4 A Joint KM-QM Framework for Academic Libraries to Revitalize their Information Services.- CHAPTER 5 A strategy for reconfiguring the services provided by academic and research libraries.

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• A gestão do conhecimento
• Serviços da biblioteca e da informação
• Controlo de qualidade (C.Q.) e Gestão da Qualidade Total (G.Q.T.)

Library Management;Information Management;Knowledge Management;Scholarly Communication;Research Libraries