Disconnected
portes grátis
Disconnected
Call Center Workers Fight for Good Jobs in the Digital Age
Goldman, Debbie J.
University of Illinois Press
11/2024
264
Dura
9780252046056
15 a 20 dias
Descrição não disponível.
Preface and Acknowledgments
Abbreviations
Introduction
Before the Breakup
Becoming a Workforce of Resistance
Organizing to Block the Low Road Path
False Promises? Job Redesign through Union-Management Partnerships
Fighting for Job Security
Striking for Stress Relief
Epilogue
Appendix
Notes
Bibliography
Index
Abbreviations
Introduction
Before the Breakup
Becoming a Workforce of Resistance
Organizing to Block the Low Road Path
False Promises? Job Redesign through Union-Management Partnerships
Fighting for Job Security
Striking for Stress Relief
Epilogue
Appendix
Notes
Bibliography
Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
AT&T; Sprint; Telecommunications Act of 1996; Southwestern Bell Mobile Systems; Bell Telephone System; Communications Workers of America; Regional Bell Operating Companies; Taylorism; Dunlop Commission on the Future of Labor-Management Relations; Bell Atlantic; Neoliberal Order; New Deal Order; telecommunications; surveillance; artificial intelligence; outsourcing; neoliberalism; unions; customer service; service representative; women workers; automation; digital technology; strikes; divestiture; monopoly; labor-management cooperation; union-management partnership; automatic call distributor; technology; feminization of working class; labor history; speed-up; job control; fissured workplace; financialization; financial capitalism; job security
Preface and Acknowledgments
Abbreviations
Introduction
Before the Breakup
Becoming a Workforce of Resistance
Organizing to Block the Low Road Path
False Promises? Job Redesign through Union-Management Partnerships
Fighting for Job Security
Striking for Stress Relief
Epilogue
Appendix
Notes
Bibliography
Index
Abbreviations
Introduction
Before the Breakup
Becoming a Workforce of Resistance
Organizing to Block the Low Road Path
False Promises? Job Redesign through Union-Management Partnerships
Fighting for Job Security
Striking for Stress Relief
Epilogue
Appendix
Notes
Bibliography
Index
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
AT&T; Sprint; Telecommunications Act of 1996; Southwestern Bell Mobile Systems; Bell Telephone System; Communications Workers of America; Regional Bell Operating Companies; Taylorism; Dunlop Commission on the Future of Labor-Management Relations; Bell Atlantic; Neoliberal Order; New Deal Order; telecommunications; surveillance; artificial intelligence; outsourcing; neoliberalism; unions; customer service; service representative; women workers; automation; digital technology; strikes; divestiture; monopoly; labor-management cooperation; union-management partnership; automatic call distributor; technology; feminization of working class; labor history; speed-up; job control; fissured workplace; financialization; financial capitalism; job security
