Education in Service Management

Education in Service Management portes grátis

Education in Service Management

A guide to building a successful service management career and delivering organisational success

Kingston, Andrew; Barrow, David

IT Governance Publishing

12/2023

276

Mole

Inglês

9781787784673

15 a 20 dias

Descrição não disponível.
Chapter 1: You're Not Alone



Chapter 2: What is ITSM?



Chapter 3: What Makes Service Management So Valuable?



Chapter 4: Enabling Enterprise Service Management



Chapter 5: Service Management Communication and Community



Chapter 6: Isn't Service Management Boring?



Chapter 7: Why Service Management Isn't Boring



Chapter 8: What Makes a Great Service Management Professional?



Chapter 9: Service Management Careers



Chapter 10: Service Management Certifications



Chapter 11: Applying your Service Management Certifications



Chapter 12: Why I Loathe Service Management - Tales from the Author



Chapter 13: Why I Love Service Management



Chapter 14: What next for Service Management



Chapter 15: Conclusion - You're Not Alone



Appendix A: Resources
Service Management;ITSM;IT Service Management;ITIL;ITSM Career;SIAM;IT Career;IT;Information Technology;Service Integration and Management;Project Management;Soft Skills