Adaptive Listening

Table of Contents
Foreword

Introduction: There's a New Way to Listen



Part I: Know Where You're Starting From




Chapter 1: The Way You Prefer to Listen
Chapter 2: Barriers Preventing You from Being an Adaptive Listener


Part II: Know Where They're Headed To




Chapter 3: Identify the Speaker's Interaction Goal
Chapter 4: Identify the Speaker's Emotional Need


Part III: Close the Gap & Check the Distance




Chapter 5: Adapt to Help Them Meet Their Goals and Needs
Chapter 6: Keep Adapting


Part IV: "Ok, but What About..."




Chapter 7: Helping Others Adapt to Meet Your Goals and Needs
Chapter 8: FAQs from Adaptive Listeners in Training


Closing

References

Index

Acknowledgments

About the Authors

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