What Clients Want from Law Firms
portes grátis
What Clients Want from Law Firms
Gubbay, Adrienne; Zabka, Terezka; White, Ian; Roberts, Paul; Rason, Claire; Day, Joanna; Dilworth, Robert; Gardner, Heidi K; Hamilton-Shaw, Helen; Santram, Thomas
Globe Law and Business Ltd
11/2024
150
Mole
9781837230617
Pré-lançamento - envio 15 a 20 dias após a sua edição
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Chapter 1: What do clients want? The top ten things external lawyers get wrong
By Ian White, consultant, executive coach, mediator, facilitator, and trainer
Chapter 2: Understanding your client's business
By Adrienne Gubbay, senior commercial lawyer
Chapter 3: How do GCs and law firm lawyers differ? Finding common ground
By Terezka Zabka, general counsel, San Diego Padres
Chapter 4: How to stay front of mind - business development and relationship building
By Claire Rason, Client Talk
Chapter 5: What clients look for in panel selection - diversity and culture
By Joanna Day, commercial business leader
Chapter 6: Billing and fees - a transparent approach
By Joanna Day, commercial business leader
Chapter 7: Matter management - collaborative working
By Dr Heidi K. Gardner, distinguished fellow, Harvard Law School and CEO, Gardner & Co.
Chapter 8: Active listening - do you know what your clients are asking for?
By Claire Rason, Client Talk
Chapter 9: An empathy-driven approach to client listening
By Paul Roberts, founder, MyCustomerLens
Chapter 10: What personal care means
By Helen Hamilton Shaw, Member engagement and strategy development, LawNet
Chapter 11: Building lasting, positive relationships with clients
By Thomas Santram, senior vice president and general counsel, Cineplex
Chapter 12: Customer service in the digital age - using AI to foster a client-led approach
By Robert Dilworth, managing director and associate general counsel, Bank of America
By Ian White, consultant, executive coach, mediator, facilitator, and trainer
Chapter 2: Understanding your client's business
By Adrienne Gubbay, senior commercial lawyer
Chapter 3: How do GCs and law firm lawyers differ? Finding common ground
By Terezka Zabka, general counsel, San Diego Padres
Chapter 4: How to stay front of mind - business development and relationship building
By Claire Rason, Client Talk
Chapter 5: What clients look for in panel selection - diversity and culture
By Joanna Day, commercial business leader
Chapter 6: Billing and fees - a transparent approach
By Joanna Day, commercial business leader
Chapter 7: Matter management - collaborative working
By Dr Heidi K. Gardner, distinguished fellow, Harvard Law School and CEO, Gardner & Co.
Chapter 8: Active listening - do you know what your clients are asking for?
By Claire Rason, Client Talk
Chapter 9: An empathy-driven approach to client listening
By Paul Roberts, founder, MyCustomerLens
Chapter 10: What personal care means
By Helen Hamilton Shaw, Member engagement and strategy development, LawNet
Chapter 11: Building lasting, positive relationships with clients
By Thomas Santram, senior vice president and general counsel, Cineplex
Chapter 12: Customer service in the digital age - using AI to foster a client-led approach
By Robert Dilworth, managing director and associate general counsel, Bank of America
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
General Counsel, Client management , Panel selection
Chapter 1: What do clients want? The top ten things external lawyers get wrong
By Ian White, consultant, executive coach, mediator, facilitator, and trainer
Chapter 2: Understanding your client's business
By Adrienne Gubbay, senior commercial lawyer
Chapter 3: How do GCs and law firm lawyers differ? Finding common ground
By Terezka Zabka, general counsel, San Diego Padres
Chapter 4: How to stay front of mind - business development and relationship building
By Claire Rason, Client Talk
Chapter 5: What clients look for in panel selection - diversity and culture
By Joanna Day, commercial business leader
Chapter 6: Billing and fees - a transparent approach
By Joanna Day, commercial business leader
Chapter 7: Matter management - collaborative working
By Dr Heidi K. Gardner, distinguished fellow, Harvard Law School and CEO, Gardner & Co.
Chapter 8: Active listening - do you know what your clients are asking for?
By Claire Rason, Client Talk
Chapter 9: An empathy-driven approach to client listening
By Paul Roberts, founder, MyCustomerLens
Chapter 10: What personal care means
By Helen Hamilton Shaw, Member engagement and strategy development, LawNet
Chapter 11: Building lasting, positive relationships with clients
By Thomas Santram, senior vice president and general counsel, Cineplex
Chapter 12: Customer service in the digital age - using AI to foster a client-led approach
By Robert Dilworth, managing director and associate general counsel, Bank of America
By Ian White, consultant, executive coach, mediator, facilitator, and trainer
Chapter 2: Understanding your client's business
By Adrienne Gubbay, senior commercial lawyer
Chapter 3: How do GCs and law firm lawyers differ? Finding common ground
By Terezka Zabka, general counsel, San Diego Padres
Chapter 4: How to stay front of mind - business development and relationship building
By Claire Rason, Client Talk
Chapter 5: What clients look for in panel selection - diversity and culture
By Joanna Day, commercial business leader
Chapter 6: Billing and fees - a transparent approach
By Joanna Day, commercial business leader
Chapter 7: Matter management - collaborative working
By Dr Heidi K. Gardner, distinguished fellow, Harvard Law School and CEO, Gardner & Co.
Chapter 8: Active listening - do you know what your clients are asking for?
By Claire Rason, Client Talk
Chapter 9: An empathy-driven approach to client listening
By Paul Roberts, founder, MyCustomerLens
Chapter 10: What personal care means
By Helen Hamilton Shaw, Member engagement and strategy development, LawNet
Chapter 11: Building lasting, positive relationships with clients
By Thomas Santram, senior vice president and general counsel, Cineplex
Chapter 12: Customer service in the digital age - using AI to foster a client-led approach
By Robert Dilworth, managing director and associate general counsel, Bank of America
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
