Using Behavioral Science in Marketing

Using Behavioral Science in Marketing

Drive Customer Action and Loyalty by Prompting Instinctive Responses

Harhut, Nancy

Kogan Page Ltd

08/2022

288

Mole

Inglês

9781398606487

15 a 20 dias

440

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Chapter - 01: Emotional and rational elements in decision making;
Chapter - 02: Conveying customer benefits through loss aversion and the endowment effect;
Chapter - 03: Achieving urgency and exclusivity through the scarcity principle;
Chapter - 04: The reciprocity principle and the marketing value of give to get;
Chapter - 05: Social proof - Harnessing the power of people like us, and the people we like;
Chapter - 06: Storytelling - Increasing consumer involvement and engagement;
Chapter - 07: Autonomy bias - Harnessing the human need for control;
Chapter - 08: Encouraging sales and loyalty through the consistency principle and the Zeigarnik effect;
Chapter - 09: Information gap theory - Prompting consumers to take action through curiosity and the need to know;
Chapter - 10: Tapping into the authority principle to stand out and prompt responses;
Chapter - 11: Choice architecture and status quo bias - How to use inertia to get things moving;
Chapter - 12: Labeling and framing - Making people see things your way;
Chapter - 13: Increasing action through automatic compliance triggers and reasons;
Chapter - 14: Maximizing the impact of your marketing copy and language;
Chapter - 15: Increasing desirability though triggering availability bias;
Chapter - 16: Creating stand out marketing communications through context, rewards and unpredictability;
Chapter - 17: Temporal discounting and temporal landmarks - The effects of time on behavior
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Behavioral economics; Consumer psychology; Consumer insights; Buyer behavior; Decision-making; Response rates; Customer engagement