Hidden Tier of Social Services

Hidden Tier of Social Services

Frontline Workers' Provision of Informal Resources in the Public, Nonprofit, and Private Sectors

Lavee, Einat

Cambridge University Press

08/2022

75

Mole

Inglês

9781009101370

15 a 20 dias

126

Descrição não disponível.
1. Introduction; 2. Discretion on the frontline in context; 3. General design for exploring the hidden tier of frontline service delivery: Qualitative method; 4. The provision of informal resources in the public sector; 5. Provision of informal resources: Sector comparison; 6. Implications of informal resources: Costs for workers; 7. Conclusions: Challenges in the contemporary provision of social services.
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