Service Excellence in Tourism and Hospitality
portes grátis
Service Excellence in Tourism and Hospitality
Tieng, Sophea
Arcler Press
12/2021
317
Dura
Inglês
9781774691182
15 a 20 dias
633
Descrição não disponível.
Chapter 1 Service Excellence and Quality: An Overview
Chapter 2 Service Design: Creating Best-in-Class Customer Experiences
Chapter 3 Customer Service in the Hospitality and Tourism
Chapter 4 Service Innovation and Service Quality Orientation as a Business Strategic Tool in the Tourism and Hospitality Sector
Chapter 5 Creating Excellent Guest Experiences: Servicescape and Processes
Chapter 6 Managing Customer Expectations
Chapter 7 Managing Customer Relations for Service Excellence
Chapter 8 Human Resource Management in a Hospitality Environment
Chapter 2 Service Design: Creating Best-in-Class Customer Experiences
Chapter 3 Customer Service in the Hospitality and Tourism
Chapter 4 Service Innovation and Service Quality Orientation as a Business Strategic Tool in the Tourism and Hospitality Sector
Chapter 5 Creating Excellent Guest Experiences: Servicescape and Processes
Chapter 6 Managing Customer Expectations
Chapter 7 Managing Customer Relations for Service Excellence
Chapter 8 Human Resource Management in a Hospitality Environment
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Hospitality and Tourism
Chapter 1 Service Excellence and Quality: An Overview
Chapter 2 Service Design: Creating Best-in-Class Customer Experiences
Chapter 3 Customer Service in the Hospitality and Tourism
Chapter 4 Service Innovation and Service Quality Orientation as a Business Strategic Tool in the Tourism and Hospitality Sector
Chapter 5 Creating Excellent Guest Experiences: Servicescape and Processes
Chapter 6 Managing Customer Expectations
Chapter 7 Managing Customer Relations for Service Excellence
Chapter 8 Human Resource Management in a Hospitality Environment
Chapter 2 Service Design: Creating Best-in-Class Customer Experiences
Chapter 3 Customer Service in the Hospitality and Tourism
Chapter 4 Service Innovation and Service Quality Orientation as a Business Strategic Tool in the Tourism and Hospitality Sector
Chapter 5 Creating Excellent Guest Experiences: Servicescape and Processes
Chapter 6 Managing Customer Expectations
Chapter 7 Managing Customer Relations for Service Excellence
Chapter 8 Human Resource Management in a Hospitality Environment
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
