Organizational Listening and Response
portes grátis
Organizational Listening and Response
Attending to External Stakeholders
Donohue, William A.; Brandt, David Randall
Springer International Publishing AG
08/2024
236
Dura
9783031587788
Pré-lançamento - envio 15 a 20 dias após a sua edição
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Chapter 1- The Organizational Listening Imperative.- Chapter 2- Foundations of Organizational Listening.- Chapter 3- A Conceptual Model of Listening and Responding to External Stakeholders.- Chapter 4- Capturing and Leveraging the "Voice of the Customer".- Chapter 5- A Program of Research on Organizational Listening Practices and Effectiveness.- Chapter 6- Assessing the Current State of Corporate Voice of the Customer Programs - Part One.- Chapter 7- Assessing the Current State of Corporate Voice of the Customer Programs - Part Two.- Chapter 8- Assessing the Current State of Corporate Voice of the Customer Programs - Part Three.- Chapter 9- Organizational Listening in 2023: Perspectives of Thought Leaders and Subject Matter Experts.- Chapter 10- Addressing Organizational Listening Challenges and Opportunities: Some Best Practices and Potential Solutions.
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organizational communication;communication research;consumer centricity;Corporate Communication;voice of the consumer;customer experience;external stakeholders
Chapter 1- The Organizational Listening Imperative.- Chapter 2- Foundations of Organizational Listening.- Chapter 3- A Conceptual Model of Listening and Responding to External Stakeholders.- Chapter 4- Capturing and Leveraging the "Voice of the Customer".- Chapter 5- A Program of Research on Organizational Listening Practices and Effectiveness.- Chapter 6- Assessing the Current State of Corporate Voice of the Customer Programs - Part One.- Chapter 7- Assessing the Current State of Corporate Voice of the Customer Programs - Part Two.- Chapter 8- Assessing the Current State of Corporate Voice of the Customer Programs - Part Three.- Chapter 9- Organizational Listening in 2023: Perspectives of Thought Leaders and Subject Matter Experts.- Chapter 10- Addressing Organizational Listening Challenges and Opportunities: Some Best Practices and Potential Solutions.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.