Humanistic Perspectives in Hospitality and Tourism, Volume II
portes grátis
Humanistic Perspectives in Hospitality and Tourism, Volume II
CSR and Person-Centred Care
Ogunyemi, Kemi; Okoye, Ebele; Ogunyemi, Omowumi
Springer Nature Switzerland AG
05/2022
312
Dura
Inglês
9783030955847
15 a 20 dias
570
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Chapter 1: Introducing the second volume.- Part 1: Know Your Customer.- Chapter 2: Finding our Roots: The Historical Practice of Hospitality.- Chapter 3: Why Serve? The theory/philosophy of service..- Chapter 4: Internal Customers: Relating with colleagues.- Chapter 5: The External Customer.- Chapter 6: Working with the Customer in Mind.- Part 2: The Social Impact.- Chapter 7: Cultural aspects of hospitality and anthropology of celebrations and feasts.- Chapter 8: Hospitality in extraordinary circumstances .- Chapter 9: Human Sexuality and Hospitality and Tourism.- Chapter 10: Harnessing Technology for Hospitality and Tourism .- Chapter 11: Sustainability Dimensions of Hospitality and Tourism.- Chapter 12: Interactive session tools: Caselets for stimulating discussions.- Chapter 13: Final Considerations on Good Practices in the Sector.- Appendix: Possible Study Questions.
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humanistic leadership;management;work;hospitality;service management
Chapter 1: Introducing the second volume.- Part 1: Know Your Customer.- Chapter 2: Finding our Roots: The Historical Practice of Hospitality.- Chapter 3: Why Serve? The theory/philosophy of service..- Chapter 4: Internal Customers: Relating with colleagues.- Chapter 5: The External Customer.- Chapter 6: Working with the Customer in Mind.- Part 2: The Social Impact.- Chapter 7: Cultural aspects of hospitality and anthropology of celebrations and feasts.- Chapter 8: Hospitality in extraordinary circumstances .- Chapter 9: Human Sexuality and Hospitality and Tourism.- Chapter 10: Harnessing Technology for Hospitality and Tourism .- Chapter 11: Sustainability Dimensions of Hospitality and Tourism.- Chapter 12: Interactive session tools: Caselets for stimulating discussions.- Chapter 13: Final Considerations on Good Practices in the Sector.- Appendix: Possible Study Questions.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
