Disconnected

Disconnected

Call Center Workers Fight for Good Jobs in the Digital Age

Goldman, Debbie J.

University of Illinois Press

10/2024

264

Dura

9780252046056

15 a 20 dias

Descrição não disponível.
Preface and Acknowledgments

Abbreviations

Introduction



Before the Breakup
Becoming a Workforce of Resistance
Organizing to Block the Low Road Path
False Promises? Job Redesign through Union-Management Partnerships
Fighting for Job Security
Striking for Stress Relief

Epilogue

Appendix

Notes

Bibliography

Index
AT&T; Sprint; Telecommunications Act of 1996; Southwestern Bell Mobile Systems; Bell Telephone System; Communications Workers of America; Regional Bell Operating Companies; Taylorism; Dunlop Commission on the Future of Labor-Management Relations; Bell Atlantic; Neoliberal Order; New Deal Order; telecommunications; surveillance; artificial intelligence; outsourcing; neoliberalism; unions; customer service; service representative; women workers; automation; digital technology; strikes; divestiture; monopoly; labor-management cooperation; union-management partnership; automatic call distributor; technology; feminization of working class; labor history; speed-up; job control; fissured workplace; financialization; financial capitalism; job security