Democracy's Hidden Heroes

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• Administração pública
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policy implementation; results accountability; integrated services; new governance; new public management; middle managers; managerial discretion; workarounds; social services; community networks; co-determination; grantmaking; metrics; metis; Governance; human services; compliance; bureaucracy; bureaucrats; democracy; practitioner; democratic theory; public administration; community development; civic studies; reform; neoliberal; centralization; technology; scientific expertise; professional specialization; quantification; formal procedures; rational-comprehensive planning; decentralization; craftsmanship; local knowledge; adaptive management; community control; citizen engagement; self-help; face-to-face; social bonds; trust; folkways; coalition; collaboratives; alignment