Creating a Customer Experience-Centric Startup
portes grátis
Creating a Customer Experience-Centric Startup
A Step-by-Step Framework
Suwelack, Thomas; Ang, Feng Xia; Stegemann, Manuel
Springer Nature Switzerland AG
02/2022
152
Dura
Inglês
9783030924577
15 a 20 dias
381
Descrição não disponível.
1. Introduction.- 2. Concept, Relevance and Management of CX.- 3. Starting a Start-Up.- 4. Understanding The Outside World: Customers & The Surrounding Environment.- 5. Outside-In: Defining the CX-Centric Business DNA-The Why, How, and What of a Start-Up.- 6. Inside-Out: Testing, Implementation and Communication of Customer Experience-Centric Experience Elements.- 7. Future Considerations.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Customer Experience;Business Success;Consumer Behavior;Services;Customer Relationship
1. Introduction.- 2. Concept, Relevance and Management of CX.- 3. Starting a Start-Up.- 4. Understanding The Outside World: Customers & The Surrounding Environment.- 5. Outside-In: Defining the CX-Centric Business DNA-The Why, How, and What of a Start-Up.- 6. Inside-Out: Testing, Implementation and Communication of Customer Experience-Centric Experience Elements.- 7. Future Considerations.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
