Conflict and Hostility in Hotels, Restaurants, and Bars

Chapter 1 - Conflict theory: principles and forms Chapter 2 - Labour conflict situations in the tourism and hospitality industry Chapter 3 - Does power corrupt? Exploring dysfunctional leadership Chapter 4 - Hospitality and hostility Chapter 5 - Trust and fear: The unknown but useful Other - Uber, in Brazil Chapter 6 - Conflict and hostility in gastronomic establishments: a view of the LGBTQ+ community Chapter 7 - Conflict between stakeholders Chapter 8 - Employer engagement with human trafficking Chapter 9 - The effect of employer branding on job seeking intention: Insights from hospitality students Chapter 10 - Tall poppy syndrome Chapter 11 - Dealing with complaining customers Chapter 12 - Conflict by the state over alcohol sales - legal requirements and social expectations Chapter 13 - Tourists Go Home! Exploring conflicts between residents and visitors

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hospitality;hostility;hotels;discrimination;conflicting priorities;employer branding;tall poppy syndrome;tourists;human trafficking