Complaints, Litigation and Clinical Errors
Complaints, Litigation and Clinical Errors
A Practical Guide for Health Care Students and Professionals
Alwitry, Amar; Collier, Janine
Taylor & Francis Ltd
05/2024
234
Mole
Inglês
9781032016276
15 a 20 dias
SECTION 1 - The law overview
(2) The basic principles of negligence law
(3) Consent
(4) Criminally negligent manslaughter
(5) Bawa Garba case and the use of reflections in court
SECTION 2 - Regulatory bodies
(6) The general medical council (GMC)
(7) The parliamentary and health service ombudsman
(8) The care quality commission (CQC)
(9) Coroner
SECTION 3 - Special circumstances
(10) The junior doctor
(11) Remote consultations and medicolegal implications
(12) The locum
SECTION 4 - Dealing with complaints
(13) NHS complaints process
(14) Independent sector complaints processes
(15) Duty of candour
(16) Responding to the complaint
(17) Documentation / record keeping
(18) Professional obligations and role of reflections
SECTION 5 - Dealing with litigation
(19) Medical Defence organisations
(20) Role of the team - Captain of the Ship
(21) What is disclosable
(22) The relationship with your lawyer and the process
SECTION 6 - Court
(23) Giving evidence in court
(24) What the court/judge are looking for
(25) Handling cross-examination
(26) The role of the expert
(27) Who will the court believe
SECTION 7 - Negligence and clinical errors
(28) Allegations of negligence
(29) Never events
(30) Poor attitude
(31) Poor communication
(32) System errors
SECTION 8 - Speciality sections
(33) Common sources of litigation for each speciality and brief descriptions of how to avoid them.
SECTION 9 - Learning and avoiding errors
(34) How we learn
(35) Why errors happen
(36) Errors and cognitive bias
(37) Improving diagnosis
(38) Avoiding complaints and protecting yourself from litigation
Index
SECTION 1 - The law overview
(2) The basic principles of negligence law
(3) Consent
(4) Criminally negligent manslaughter
(5) Bawa Garba case and the use of reflections in court
SECTION 2 - Regulatory bodies
(6) The general medical council (GMC)
(7) The parliamentary and health service ombudsman
(8) The care quality commission (CQC)
(9) Coroner
SECTION 3 - Special circumstances
(10) The junior doctor
(11) Remote consultations and medicolegal implications
(12) The locum
SECTION 4 - Dealing with complaints
(13) NHS complaints process
(14) Independent sector complaints processes
(15) Duty of candour
(16) Responding to the complaint
(17) Documentation / record keeping
(18) Professional obligations and role of reflections
SECTION 5 - Dealing with litigation
(19) Medical Defence organisations
(20) Role of the team - Captain of the Ship
(21) What is disclosable
(22) The relationship with your lawyer and the process
SECTION 6 - Court
(23) Giving evidence in court
(24) What the court/judge are looking for
(25) Handling cross-examination
(26) The role of the expert
(27) Who will the court believe
SECTION 7 - Negligence and clinical errors
(28) Allegations of negligence
(29) Never events
(30) Poor attitude
(31) Poor communication
(32) System errors
SECTION 8 - Speciality sections
(33) Common sources of litigation for each speciality and brief descriptions of how to avoid them.
SECTION 9 - Learning and avoiding errors
(34) How we learn
(35) Why errors happen
(36) Errors and cognitive bias
(37) Improving diagnosis
(38) Avoiding complaints and protecting yourself from litigation
Index